Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of qirashoppers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very fast shipping, item as described, I happy with this store
Great product. The shipment arrived very quickly in Poland. Great packaged product. I recommend the store
Products very well protected. Everything is working properly. Super Product.
Quality and beautiful thing for the tea ceremony. Well packed.
Came in 20 days!!! Very satisfied. Seller good luck and prosperity.
Excellent material. Thank you very much
Thank you very much to the store, I received it quickly, I am very satisfied with the kettle. The little tip ball lies under the sticker))))
Beautiful thanks to the store for the wonderful packaging and the product arrived quickly thanks
A beautiful contraption. Bought as a gift. Everything came whole, without damage. Delivered home. Satisfied with the purchase
Item as described. Came on time. The store was not written off. Everything came whole. Satisfied with the purchase
It’s pretty. It was hard to find because the beads were hiding
I thought it came with the little cup but I loved it anyway
Nice thing, satisfied with the purchase. The parcel arrived quickly, the goods are not damaged. As described.
very kind store available and very high quality product. I will make a huge order for my whole family Thankyou
Came in a foam box and on top of the film. Packed well, all whole. As in the picture, the stand is not flimsy, well worth it. Looks nice
This pot is such a delight. Looks exactly like the picture and does what it says. On first use the valve does leak a bit but it goes away as the valve softens a bit. Super fast delivery. Absolutely in love with this, it’s making my tea times extra special.